Why Davis Vision?
Many vision companies talk about outstanding value, quality and service. Davis Vision delivers.
Davis Vision is owned by HVHC Inc., which also owns the newest and most technologically advanced laboratories in the United States, hundreds of retail vision stores, and an international frame design company. Our integrated approach provides a greater understanding of the entire vision industry, allowing us to offer tremendous economies of scale and the best total value to our clients and members.
Value for members. You will see it in their eyes.
Our plans ensure low out-of-pocket cost with the broadest array of paid-in-full options and complete freedom of choice in eyewear!
Davis Vision’s coverages result in:
- Lowest member out-of-pocket cost
- Broadest array of paid-in-full options
- Highest use of covered-in-full frame coverage; 8 out of 10
members choose a Davis Vision Collection frame! - Total member flexibility to:
- choose any frame at their provider’s office
- select the most popular lens options at significant savings
- visit any one of over 30,000 providers (retail or private practice)
Value for clients. Healthy eyes - healthy lives.
We offer among the most competitive rates industry-wide for total flexibility in plan design, funding options and network composition. No wonder more than 98% of our clients renew their plan with us!
Davis Vision consistently delivers:
- Low premiums and multi-year rate guarantees
- Low renewal increases and multi-year rate guarantees
- Low annual benefit inflation trending at <2% per year
- Wellness-focused disease management programs focused on
optimal member health
How?
- We’re the industry’s only totally vertically integrated managed vision care company
- Total administrative flexibility
- Industry leading health data reporting
- Consistent high quality
Service for all 100% satisfaction!
We do what we say we’re going to do… guaranteed. Our goal is 100% satisfaction, for clients and for members.
We achieve administrative and service excellence through:
- Collaborative service model that results in over 98% client retention
- World-class 100% U.S.-based customer service with over 300
service center associates dedicated only to managed vision care - Live customer service 7 days a week
- Dedicated field account management team with years of vision care experience
- Bi-lingual access 24/7 online and via telephone
- Industry leading online self service tools for members and clients. Quality you can see! Caring you can feel! We promise and deliver quality: in our work, materials, service and network.
We deliver operational excellence by:
- Owning managed vision care’s only ISO 9001:2000 lab network that is also COLTS-certified for Prescription Accuracy and FDA Conformance
- Internally hosting our URAC-accredited member Web site that delivers member-friendly online capabilities
- Operating our own in-house NCQA certified provider credentialing process that ensures the quality of our provider network through industry leading standards for quality
- Continually improving upon the nation’s newest and most modern laboratory system with proprietary lens technology including Crizal®, Varilux®, Zeiss and Transitions®
We back this commitment up with:
- The industry’s only unconditional one-year eyeglass breakage warranty
Community Service. More than just a vision plan.
We serve our communities with dedication and care, providing vision services, food, clothing, toys and emergency provisions.
Examples of our commitment include:
- Davis Vision’s Focus on America® - community outreach delivering eye care to the underserved: Over 45 community service projects planned in 2009
- Davis Vision’s Sight From America®: Over $500,000 in frames donated each year to international vision care outreach programs
- Cooperative community programs delivered in conjunction with local support from the Arizona Diamondbacks, Pittsburgh Catholic Charities, Pittsburgh Pirates, Minnesota Twins, Mountain State Blue Cross Blue Shield, General Motors/UAW, Mission of Mercy and many other community-focused organizations