| 1 |
| To access your vision benefit, first
select a doctor from the provider directory. |
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| Available by: |
| • |
Contacting the Customer
Relationship Center. |
| • |
Accessing the Interactive Voice Response
System (IVR). |
| • |
Accessing the Davis Vision web site. |
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| 2 |
| Call the selected provider to schedule
an appointment. |
| When calling: |
| • |
Identify yourself as a plan member. |
| • |
Provide your name and identification
information. |
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| 3 |
| Provider verifies eligibility. |
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| Provider
contacts Davis Vision via... |
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| IVR |
MSRs |
Fax |
Web Site |
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| 4 |
| Visit the provider office and receive
an eye examination. |
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| 5 |
| Provider places order. |
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| Place orders
via... |
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| IVR |
MSRs |
Fax |
Web Site |
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| 6 |
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| 7 |
| Once eyewear is shipped, return to the
provider office for dispensing and fitting. |
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