Customer Service

The Davis Vision Customer Relationship and Information Technology Center houses our member and customer service functions. This Center — which is located just outside the State Capital of Albany, New York, in Latham — has earned a reputation for the provision of benchmark service that focuses on satisfying members.

Davis Vision offers members the following services:

• 24 Hour Toll-Free Access to our Call Center
• Telephone Device for the Deaf (TDD) System Available
• Capability to Support 170 Languages
• Online Patient Satisfaction Surveys
• 24/7 Access to Services via the Internet
• 24/7 Interactive Voice Response (IVR) System

	Call Center Hours of Operation
	• 8:00 a.m. to 11:00 p.m., Monday-Friday - ET  • 9:00 a.m. to 4:00 p.m., Saturday - ET  • 12:00 noon to 4:00 p.m., Sunday - ET